Cadron Creek Play’s products are manufactured in the U.S.A. with the highest quality materials. They are designed to withstand a lot of use, and therefore come with a five-year warranty. Our playground pumps are the finest hand pumps on the market with Stainless Steel components, competitive pricing, and expert advice.
Cadron Creek Play Limited Warranty
If you suspect a defect in your Cadron Creek Play Playground Pump, please contact us at (888) 403-7867. We will need as much information as possible to determine the cause of the problem. Please be ready to provide photos or any other information that will be useful in determining whether the pump has a defective part.
If the problem is determined to be due to a defective part, we will issue the customer an RGA (Returned Goods Authorization) Form which must be included in the packaging when returning the defective part. Cadron Creek Play will provide the customer with a shipping label and will determine the mode and type of shipment.* Once the returned materials have been received and the part is confirmed defective (and not abused), Cadron Creek Play will issue a credit or replacement.
*Customers outside the U.S. will be responsible for shipping costs when returning a product.
Not Covered By Warranty
Regular Wear Parts are not included in the Cadron Creek Play Limited Warranty. A “Wear Part” is one whose expected lifetime varies depending upon the amount of use.
Installation, Use and Maintenance
Cadron Creek Play provides extensive technical support and education on our products. An Owner’s Manual is included with the purchase of each product. Also, the Cadron Creek Play website is continually updated with new articles and has a library of technical documents. You are always welcome to call us with any questions at (888) 403-7867.
Please be aware that the Limited Warranty is contingent upon proper installation, use and maintenance of Cadron Creek Play products.